Terms & Conditions
Welcome to Biter’s. These Terms & Conditions explain the rules for using our website, placing orders, and purchasing food and beverages from us. By using our website or placing an order, you agree to these terms.
About Biter’s
This website is operated by Biter’s. Our website provides information about our menu, offers, locations, opening hours, and food ordering services.
Using Our Website
You agree to use this website only for lawful purposes.
You must not:
- Use the website for fraudulent or unlawful activities.
- Attempt to gain unauthorised access to our website or systems.
- Copy, reproduce, or misuse our website content without permission.
- Interfere with the operation or security of the website.
We reserve the right to restrict or suspend access to the website where necessary.
Menu & Pricing
We aim to ensure that all menu descriptions, prices and product information displayed on our website are accurate and up to date.
However:
- Menu items and prices may change without prior notice.
- Availability may vary by location and time.
- Images are for illustrative purposes and actual food presentation may vary.
- Some ingredients or menu items may occasionally be unavailable.
- Offers may be subject to additional terms, availability or time limits.
The price applicable to your order will be the price displayed at the time you place your order.
Food Allergies & Dietary Requirements
We take food allergies and dietary requirements seriously.
However, our kitchen handles a variety of ingredients, including products containing common allergens. We cannot guarantee that any item is completely free from traces of allergens due to the possibility of cross-contamination.
If you have a food allergy or specific dietary requirement, please speak to a member of our team before placing your order.
You should not rely solely on information displayed on this website when making decisions about allergens.
Orders
Where online ordering is available, placing an order constitutes a request to purchase the selected items.
An order is not considered accepted until confirmation has been provided by Biter’s or the relevant ordering platform.
We reserve the right to refuse or cancel an order where, for example:
- A requested item is unavailable.
- There is an error in the listed price or product information.
- We are unable to fulfil the order.
- There are circumstances beyond our reasonable control.
If an order is cancelled after payment has been taken, any applicable refund will be processed through the relevant payment or ordering platform.
Collection & Delivery
Collection and delivery times are estimates and may vary depending on order volume, traffic, weather, staffing, and other circumstances.
We will make reasonable efforts to prepare and deliver orders within the estimated timeframe, but we cannot guarantee an exact delivery or collection time.
For delivery orders, you are responsible for providing accurate delivery details and being available to receive your order.
Additional delivery charges or minimum order requirements may apply depending on the ordering service and location.
Payments
Where online payment is available, payments may be processed through third-party payment providers or ordering platforms.
You agree to provide accurate payment information and confirm that you are authorised to use the payment method provided.
Biter’s is not responsible for delays or technical issues caused by third-party payment providers.
Offers & Promotions
Promotional offers may be subject to specific conditions, including:
- Limited availability.
- Specific ordering times.
- Participating locations.
- Minimum order requirements.
- One offer per order or customer.
- Exclusions or restrictions on selected menu items.
Unless otherwise stated, offers cannot be combined with other promotions.
Biter’s reserves the right to withdraw or amend an offer where reasonably necessary.
Refunds, Cancellations & Complaints
If there is a problem with your order, please contact us as soon as reasonably possible and provide your order details.
Where an order has been prepared specifically for you, cancellation may not be possible once preparation has begun.
If your order is incorrect, incomplete, damaged, or there is another issue with the food supplied, we will review the matter and, where appropriate, offer a suitable resolution in accordance with applicable consumer rights.
Nothing in these Terms & Conditions affects your statutory rights.
Intellectual Property
All content on this website, including our branding, logos, photographs, graphics, text, menu designs and other materials, belongs to Biter’s or is used with permission.
You must not reproduce, modify, distribute, republish or commercially use our content without our prior written permission.
Website Availability
We aim to keep our website available and information accurate, but we do not guarantee that the website will always be available, uninterrupted or error-free.
We may update, suspend or change parts of the website without prior notice where necessary.
Third-Party Websites & Services
Our website may contain links to third-party websites, delivery platforms, payment services or social media platforms.
These services operate under their own terms and privacy policies. Biter’s is not responsible for the content, availability or practices of third-party websites or services.
Limitation of Liability
We will take reasonable care in providing our website and services.
To the extent permitted by law, Biter’s will not be responsible for losses arising from circumstances outside our reasonable control, including website interruptions, delivery delays caused by third parties, or temporary unavailability of products.
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded under applicable law.
Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our services, website, business operations or legal requirements.
The latest version will be published on this page, together with the date it was last updated.
Privacy
Your use of our website may involve the collection and use of personal information. Please refer to our Privacy Policy for information about how we collect, use and protect your personal data.
Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes relating to these terms or your use of our website will be subject to the applicable courts of England and Wales, unless applicable law provides otherwise.
Contact Us
If you have any questions about these Terms & Conditions, an order, or our services, please contact us:
Biter’s
Phone: 02036208032
Email: Biterscroydonltd@gmail.com
Address: 172 N end, Croydon CR0 1UF, United Kingdom
Website:biters.aqftrading.co.uk