Privacy Policy

At Biter’s, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect information when you visit our website, contact us, or place an order.

Who We Are

This Privacy Policy applies to the website operated by Biter’s.

For the purposes of applicable UK data protection legislation, Biter’s is responsible for deciding how your personal information is collected and used.

If you have any questions about this Privacy Policy, you can contact us using the details provided at the end of this page.

Information We Collect

Depending on how you interact with our website and services, we may collect information such as:

Information You Provide

This may include:

  • Your name
  • Telephone number
  • Email address
  • Delivery or collection address
  • Order details
  • Information provided through contact or enquiry forms
  • Any information you provide when contacting us

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, such as:

  • IP address
  • Browser type and device information
  • Operating system
  • Website pages visited
  • Approximate location information
  • Date and time of website visits
  • Information about how you interact with our website

This information helps us understand website usage and improve our services.

How We Use Your Information

We may use your information to:

  • Process and fulfil your orders
  • Arrange collection or delivery
  • Respond to enquiries and requests
  • Communicate with you about your order
  • Provide customer support
  • Improve our website, menu and services
  • Manage promotions and offers
  • Maintain website security
  • Detect and prevent fraud or misuse
  • Meet legal and regulatory obligations
  • Maintain appropriate business records

Where applicable, we will only use your personal information where we have a lawful basis for doing so.

Legal Basis for Processing

Depending on the circumstances, we may process your personal information because:

  • It is necessary to fulfil a contract with you, such as processing an order.
  • You have given us consent.
  • We have a legitimate business interest in operating and improving our services.
  • We are required to comply with a legal obligation.

Where we rely on consent, you may withdraw that consent at any time.

Online Orders & Payments

If you place an order through our website or a third-party ordering platform, your information may be shared with the relevant service providers to process and fulfil your order.

Payment information may be processed directly by third-party payment providers. We do not normally store your full payment card details on our own systems.

Third-party ordering and payment services may have their own privacy policies and terms, which we recommend reviewing before using their services.

Delivery Information

Where you request delivery, we may need to use information such as your name, telephone number and delivery address to fulfil your order.

This information may be shared with relevant delivery providers or platforms where necessary to complete the delivery.

Cookies

Our website may use cookies and similar technologies to improve functionality, understand how visitors use our website and support certain website features.

Cookies may be used to:

  • Remember preferences
  • Improve website performance
  • Understand visitor behaviour
  • Analyse website traffic
  • Support marketing or advertising activities where applicable

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect how parts of our website function.

Where legally required, we will request consent before placing non-essential cookies on your device.

Marketing Communications

If you have opted to receive marketing communications from us, we may contact you about:

  • New menu items
  • Special offers
  • Promotions
  • Events
  • Other Biter’s news

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us directly.

We will not send direct marketing where we are not legally permitted to do so.

Sharing Your Information

We may share personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

  • Online ordering platforms
  • Payment providers
  • Delivery providers
  • Website hosting providers
  • IT and technical service providers
  • Website analytics providers
  • Marketing service providers
  • Professional advisers
  • Government, regulatory or law enforcement authorities where legally required

We do not sell your personal information to third parties.

Third-Party Services & Links

Our website may contain links to third-party websites, including ordering platforms, social media platforms and other services.

If you follow these links, the third party may collect and process your information under its own privacy policy.

We are not responsible for the privacy practices or content of third-party websites.

How Long We Keep Your Information

We only keep personal information for as long as reasonably necessary for the purposes for which it was collected.

The length of time we retain information may depend on:

  • The nature of the information
  • Why it was collected
  • Our business requirements
  • Legal, accounting or regulatory obligations
  • The resolution of any disputes

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

Your Privacy Rights

Under applicable UK data protection law, you may have rights including:

  • Right to access – request a copy of the personal information we hold about you.
  • Right to rectification – ask us to correct inaccurate or incomplete information.
  • Right to erasure – request deletion of your personal information in certain circumstances.
  • Right to restrict processing – ask us to limit how we use your information in certain circumstances.
  • Right to object – object to certain types of processing, including direct marketing.
  • Right to data portability – request certain information in a commonly used electronic format.
  • Right to withdraw consent – withdraw consent where we rely on consent to process your information.

Some rights are subject to legal conditions and exemptions.

How to Exercise Your Rights

If you would like to exercise any of your privacy rights, please contact us using the details below.

We may need to verify your identity before responding to certain requests.

We aim to respond to valid requests within the timeframe required by applicable data protection law.

Children’s Privacy

Our website and services are not intended to collect personal information from children unnecessarily.

If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can review and take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal requirements.

Any updates will be published on this page, and the Last Updated date will be amended accordingly.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Biter’s
 Phone: 02036208032
Email: Biterscroydonltd@gmail.com
Address: 172 N end, Croydon CR0 1UF, United Kingdom